One of the recurring problems of the Facebook application is that it cannot be opened or that it closes abruptly.
Many times it happens that, when using our smartphone and trying to access an application like Facebook, suddenly, without waiting for it, it starts to malfunction or directly does not work. In these cases we are surely facing a drop in service, something that will be impossible to solve ourselves.
What we can do are some checks on our device to know if it is a local failure or a failure in the application server. To confirm if the fault is with our smartphone we can perform some simple tests, such as verifying that we have an Internet connection either via Wi-Fi or mobile network. Many times we do not realize that we have deactivated the data and that is why we cannot use Facebook. To solve the problem, just open our browser and access some pages or use another app that uses the network. If this check works, we are facing an application problem.
One of the recurring problems of the Facebook application is that it cannot be opened or that it closes abruptly. In these cases we recommend going to the recent apps menu and closing it, waiting a few seconds and reopening it.
Another possible check is to clear the cache . Although clearing the cache of the application is not synonymous with it working again, it is a way to find out the source of the problem. To do this test we must go to "Applications", find the Facebook application and click on it. Once inside we must go to "Storage" and there we have the option to clear cache.
On the other hand, sometimes it can be an operating system problem, so resorting to the old trick of restarting the phone can end this error. Finally, we recommend always keeping the application updated to the latest version, since not having it could be the cause of it not working correctly.
Version check on Android
If our device is Android, it is as simple as going to the Google Play Store and in the search engine type “Facebook” . If the Update option appears, we must perform the update.
Version check on iOS
If we have an iOS device, the process does not differ much from what we have seen with Android. We must enter the App Store and enter "Facebook" in the search engine. Again if the option to Update appears, we will carry out this update.
If we have carried out all the checks that we have advised and Facebook still does not work, surely we are facing a general fall of the service so the solution of the problem will not be in our hands. One of the quickest ways to know if Facebook is down is by using third-party tools. In this case, we recommend a web page to check the status of the services in real time.
Down detector is a website that shows us in real time the status of applications such as Facebook and allows us to see in a very visual way if there is a problem with the application. The users themselves can report problems, so in those cases we will see how there will be reports peaks in the graphs shown. This website also allows us to see the incidents on a map to know where the incident is located.
Is the service down? It is another website very similar to the previous one, as it tells us if there is a problem, it shows us a graph with the incidents and it also has a map where we can see the geolocated countries in which there are problems. If we have verified that Facebook's failure is general, the solution will not be in our hands. In that case, what can we do? Where can we go to make a complaint?
In addition to making complaints in the way that we explain below, it is recommended, in parallel, to report errors to the previously described websites so that the failure is reflected.
There are different ways to contact Facebook
The first way is the Facebook incident management website , although in this case we cannot report that the service has crashed, since this reporting service is designed to report abusive, violent content, etc. In addition, it is necessary to log into the account, something that surely cannot be done if the service is down.
Another form of contact is through WhatsApp by adding the contact number (+1) 650 543 4800. Once the conversation is opened we must make sure that the verification check appears, to guarantee the veracity of the account. The message "This chat is with the official Facebook company account" will also appear .
Finally, we can access via phone call to the same phone number of the WhatsApp account (+1) 650 543 4800. In this case Facebook does not offer human support, but it is a recording service in which you can access different options to make the query you need.